Do you have a question about Loyalsnap?See the list below for our most frequently asked questions.If your question is not listed here,then please contact us.
Do I need to be using MINDBODY software to work with Loyalsnap?
Yes. At this time, we work exclusively with studios using MINDBODY.
I don’t use MailChimp. What other email newsletter software do you work with?
You can continue to use the email software you use now, but the automated emails we create will come from MailChimp.
I’ve never used MailChimp. Will you teach me how to use it?
We will show you how to create new emails, edit existing emails, and send additional campaigns.
Doesn’t MINDBODY send out automated emails? How are your emails different?
Yes, Mindbody does send out emails; however, Loyalsnap can trigger emails to your clients customized based on visits, packages purchased, days lapsed and much more. Additionally, with Loyalsnap you have our team of industry experts at your side every step of the way. We do all of your setup and provide ongoing support.
I already follow-up with clients. Why do I need Loyalsnap?
Loyalsnap automates the majority of your email follow-ups, reminders, and promotions so you don’t have to spend so much timing doing the work manually. Our proven sales process takes the guesswork out of your marketing decisions.
How does Loyalsnap change my front desk sales process?
Loyalsnap does most of the admin work of your front desk staff, who will spend less time sending emails and more time engaging high-value clients. Loyalsnap creates an efficient sales process for your front desk staff.
Can’t I just DIY all of this?
Sure you can. But you would need to learn email automation technology, then implement everything according to what you *think* will work rather than creating a sales process and being given guidance on what has been proven to work. We believe that your time is better spent elsewhere.
What consultation do you offer?
We provide full-service software integration, marketing, design, implementation, result monitoring, and reporting, as well as suggesting improvements where needed.
Can I add custom content to any of the automatic emails you send out?
Yes. We collaborate with you to create content that fits your brand. For example, we can create a 30-day challenge campaign that automates all sign-up, progress, and completion emails. And we can create surveys that help you learn about your clients’ needs.
If I start sending out a lot of emails, will they be considered spam?
We carefully strategize the email flows so the same client will never be bombarded with emails, hence typically not caught by spam filters.
Do you do social media marketing?
We have the ability to send email or text promotions that encourage your clients to check in on social media when they attend class, or to post a selfie at your studio. We do not provide any marketing for your social media channels.
Do you have the ability to email Groupon or ClassPass clients?
Yes, we can help you automatically email Groupon and ClassPass clients right after they attend class.
Automate your marketing so you can
get back to the work you love.