Yes — best practice is personal email. This makes onboarding and offboarding easiest and avoids access issues when studio emails change hands.

Go to Settings → Users. You'll see all team members and their status. Note: you are the one who sets up accounts — staff don't self-register.

Each team member needs their own login. Don't share a single studio login. Go to Settings → Users to add individual accounts.

That employee's name is attached to the email used to create the login. Check Settings → Users to review and correct it.

You can reset your user password by following the steps in this article.

We would love to have you back! Just send an email to support@loyalsnap.com and we will get you back up and running.

Since all data exists in your booking platform and is synced to Loyalsnap, you must make edits to client data within the booking platform. Once edits are made, that data will automatically sync to your Loyalsnap Portal.

You can create your own scripts and templates in each studio. Use the microphone/edit feature to recreate them, or copy and paste from your other studio's dashboard.

Yes, in many cases. This is called phone number mirroring — Loyalsnap can display your studio's existing number for outbound texts after the setup process is complete. Contact support@loyalsnap.com to find out if your number qualifies and to get started.

All studios are given a local area code phone number. Text yourself a test to see the number. Once mirroring is complete, it will show your studio number.

If you've submitted the LOA (Letter of Authorization) paperwork, reach out to support@loyalsnap.com for a status update. Number mirroring typically takes a few business days to complete after submission.