Loyalsnap offers various support options including a comprehensive help center, email support, and an answer bot. You can access articles, FAQs, and tutorials to resolve common issues or get assistance from our support team.

Not 24/7. Support is available Monday–Friday, 9 AM–5 PM EST. Outside those hours, you can use the help center and answer bot for self-service support at any time.

You can contact Loyalsnap’s customer service team via email at support@loyalsnap.com or use the answer bot.

We strive to reply to all messages within two days; a typical response time is less than 12 hours.

Loyalsnap has a comprehensive “Get Started” page in the Help Center to ensure all customers get off to the best start.

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Loyalsnap gathers feedback through our Client Facing Request Form in the Help Center, direct feedback during support interactions, and regular reviews. This feedback is used to improve services and update features.

Loyalsnap reviews its customer support process quarterly.