We're here to help.

Whether you have a question, concern, or just want to say hello, our team is happy to provide you with the dedication and support that you're looking for. 
Are you a current client looking to reach us? Send us an email to support@loyalsnap.com for the quickest response!

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Frequently Asked Questions

Does Loyalsnap only service fitness studios and gyms?


Loyalsnap functions as a CRM tool for fitness and wellness gyms and studios specifically. We can work with any type of fitness studio that utilizes the following booking platforms: MINDBODY, Glofox, Mariana Tek and ClubReady. If you don’t see your booking platform listed, feel free to contact us at support@loyalsnap.com with a booking platform you’d like to see Loyalsnap integrate with!




How are your email automations different from what my booking platform provides?


Typically, your booking platform will provide automations for purchase and booking confirmations. Loyalsnap emails are triggered based on your client’s behavior, so messages are always relevant and specific. The biggest difference is that the Loyalsnap team is made up of industry experts. We stay current with what’s happening in the industry now, and how to best communicate with your clients.




Do I set up my Automations myself?


Loyalsnap offers direct access to a team of industry experts who will set up your automations with your studio's goals in mind. Through our diligent and thorough onboarding process, we can identify the specific needs for your studio and create results-driven automations to improve your team’s outreach. Our dedicated team will work with you on any requests you may have to build out your ideal flow.




What is a Client Management Dashboard?


Our Client Management Dashboard is a tool for your studio to identify specific clients that need a more personalized approach. Intended to work as a to-do list, the Dashboard shows categories that help catch clients in important steps in their customer journey, so none fall through the cracks. Our team will build our your Dashboard Categories based on our industry knowledge and best practices, but will work with you to create any custom categories you'd like to implement.




What kind of support do you offer?


We happily provide full-service software integration as well as marketing consultation, implementation, result monitoring and reporting. Plus, we suggest optimizations based on best practices and what’s working now in the industry. We’ve been told by our customers that it’s our support that makes us stand out from our competitors. We’ll be with you every step of the way. Please reach out to support@loyalsnap.com with any questions you may have.