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  • What is Loyalsnap?
    Loyalsnap is an all-in-one CRM and marketing automation platform specifically designed for fitness studios and franchises. It helps brands and franchise owner/operators manage client relationships, automate marketing campaigns, and increase member engagement and retention.
  • How can Loyalsnap benefit me and my fitness franchise?
    Loyalsnap saves you time and money. We offer tools to streamline your marketing efforts, enhance client communication, and track member engagement. Loyalsnap’s features include automated email campaigns, lead management, performance analytics, and integrations with various booking systems, which means you have more time doing the things you love, like teaching, rather than selling.
  • Does Loyalsnap integrate with my existing booking system?
    Loyalsnap integrates seamlessly with popular booking systems such as MINDBODY, Mariana Tek and ClubReady. If you don’t see your booking platform listed, feel free to contact us at with a booking platform you’d like to see Loyalsnap integrate with!
  • Does Loyalsnap only service fitness studios and gyms?
    Loyalsnap functions as a CRM tool for fitness and wellness gyms and studios specifically.
  • How is my business connected to my Loyalsnap account?
    Loyalsnap is connected to your booking platform (Mindbody, ClubReady, or Mariana Tek) and data automatically flows into your Loyalsnap Portal.
  • Is the client’s information shared with other businesses when the accounts are linked?
    We do not share any client information in Loyalsnap.
  • Can I import data from another software?
    You can upload client details for any client that does not exist in your booking platform by using our Static Client Lists. You can read about that feature here.
  • Is my data safe and secure?
    We treat your data respectfully and with the highest security in mind. Read our Privacy Policy here.
  • What is the Client Management Dashboard?
    The Client Management Dashboard is a tool for your studio to identify specific clients that need a more personalized approach. Intended to work as a to-do list, the Dashboard shows categories that help catch clients in important steps in their customer journey, so none fall through the cracks. Our team will build our your Dashboard Categories based on our industry knowledge and best practices, but will work with you to create any custom categories you'd like to implement.
  • Why doesn't my lead appear in Loyalsnap?
    There are a few reasons why a lead may not be appearing in Loyalsnap. To start, have you confirmed that these leads are in the booking platform? Our platform pulls information directly from your booking platform, so if the client isn't showing in your booking platform, they won't show up in Loyalsnap. If you've confirmed that they are in the booking platform, do they have an email address? Only clients with an email address will be added to Loyalsnap. Mindbody users only: If they do have an email address, do they have a Mindbody ID? If not, in the client’s Mindbody profile under “edit” click “assign”. They should show in Loyalsnap after that! Finally, do they have a blue warning label at the top of their account advising their account is not associated with a verified Mindbody account? Here is a Mindbody help article with how to advise the client to verify their account so that they will appear in Loyalsnap and also be able to accomplish other things in their Mindbody account!
  • Does Loyalsnap have a mobile app?
    Yes! The Loyalsnap texting app is your mobile solution for outreach on the go. Never miss an important text again!
  • Does Loyalsnap offer SMS + MMS?
    Yes, we offer both!
  • Does Loyalsnap have a task management solution?
    We offer a robust Task Management feature that includes the ability to assign tasks to your staff! Find out more here.
  • Can I send newsletters through Loyalsnap?
    You sure can! Check out our Email Blast feature here.
  • Who do we integrate with?
    We currently integrate with Mindbody, ClubReady, and Mariana Tek.
  • Do I set up my Automations myself?
    Loyalsnap offers direct access to a team of industry experts who will set up your automations with your studio's goals in mind. Through our diligent and thorough onboarding process, we can identify the specific needs for your studio and create results-driven automations to improve your team’s outreach. Our dedicated team will work with you on any requests you may have to build out your ideal flow.
  • How are your email automations different from what my booking platform provides?
    Typically, your booking platform will provide automations for purchase and booking confirmations. Loyalsnap emails are triggered based on your client’s behavior, so messages are always relevant and specific. The biggest difference is that the Loyalsnap team is made up of industry experts. We stay current with what’s happening in the industry now, and how to best communicate with your clients.
  • What kind of marketing campaigns can I run with Loyalsnap?
    You can run a variety of automated marketing campaigns including welcome emails for new members, reminders for class renewals, promotions for upcoming events, and re-engagement campaigns for inactive members.
  • How does Loyalsnap help with lead management?
    Loyalsnap offers tools for capturing and nurturing leads. You can track potential clients, segment them based on their interaction history, and create targeted campaigns to convert them into paying members.
  • Can I customize communication with my clients?
    Yes, Loyalsnap allows you to personalize your communication through email templates, dynamic content, and tailored messaging based on client behavior and preferences.
  • Does Loyalsnap provide analytics and reporting?
    You can monitor the successes of your automations, membership engagement, and other important metrics through your dashboard.
  • Can I reset a Loyalsnap account password?
    You can reset your user password by following the steps in this article.
  • How can I edit client data in my Loyalsnap account?
    Since all data exists in your booking platform and is synced to Loyalsnap, you must make edits to client data within the booking platform. Once edits are made, that data will automatically sync to your Loyalsnap Portal.
  • Can I use my studio phone number?
    In some cases, you are able to use your studio phone number for texting. Restrictions may apply, so please let us know if you're interested in this option.
  • How can I reactivate my account?
    We would love to have you back! Just send an email to and we will get you back up and running.
  • What are the pricing options for Loyalsnap?
    We offer three tiers of marketing and CRM features and a text-only solution so you may choose which best fits your current and future needs.
  • Is there a trial period available?
    Promotional offers such as trial periods are offered periodically. Please schedule a demo to speak with a sales manager to learn what options may be available to you.
  • How many texts can I send per month?
    We do not limit the amount of texts you can send per month. Pricing for texting in Loyalsnap is per text segment (160 characters) sent and received. Prices vary by country so please reach out to our team if you'd like more information.
  • How much do additional staff accounts cost?
    You can create unlimited user accounts for your staff for no additional fee.
  • How do I upgrade my plan?
    You can reach out to our team at and we will be happy to assist!
  • What kind of support is available if I need help?
    Loyalsnap offers various support options including a comprehensive help center, email support, and an answer bot. You can access articles, FAQs, and tutorials to resolve common issues or get assistance from their support team.
  • How can I contact Loyalsnap’s customer service team?
    You can contact Loyalsnap’s customer service team via email at or use the answer bot.
  • What is the average response time for Loyalsnap’s customer support?
    We strive to reply to all messages within two days; a typical response time is less than 12 hours.
  • How does Loyalsnap gather and use customer feedback to improve its services?
    Loyalsnap gathers through our Client Facing Request Form in the Help Center, direct feedback during support interactions, and regular reviews. This feedback is used to improve services and update features.
  • Are there any self-service resources available for troubleshooting common problems?
    Yes, Loyalsnap provides a comprehensive help center with articles, tutorials, and FAQs for self-service troubleshooting.
  • What are Loyalsnap’s customer satisfaction (CSAT) scores?
  • Does Loyalsnap offer 24/7 customer support?
    Customer support hours are Monday through Friday, 9 AM to 5 pm EST.
  • How often does Loyalsnap review and update its customer support processes?
    Loyalsnap reviews its customer support process quarterly.
  • What kind of training is available for new users?
    Loyalsnap has a comprehensive “Get Started” page in the Help Center to ensure all customers get off to the best start.
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