Frequently Asked Questions
ONBOARDING
How does onboarding work?
After you authorize the subscription agreement, our team reaches out to gather a few details about your studio and provide step-by-step instructions on canceling ClubReady Connect.
From there, our team goes quiet for a few days while we:
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Secure your dedicated phone number
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Confirm your ClubReady integration is pulling data correctly
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Load your foundational content and automations into your account
Once everything checks out, we notify you that onboarding is complete.
How long does onboarding take?
Onboarding takes 5 business days or less.
After that, your team can join live online trainings as often as they’d like.
TRAINING
What’s included in “training”?
Every day, the Loyalsnap team hosts a live 1-hour online training session.
Your team can attend as many sessions as they want—there’s no limit.
Can my team attend a training session?
Absolutely.
Because training runs daily, you don’t need your entire team to join at once. People can attend on the days and times that work for them.
FEATURES
Can we send mass text messages?
Yes.
Loyalsnap’s SMS Blasts allow you to send mass promotional or marketing texts to your customers.
Can I schedule messages?
Yes.
You can schedule:
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1:1 text messages
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Promotional SMS Blasts
for any future date and time.
Do automated messages actually send on our behalf?
Yes.
Automated texts and emails send based on client conditions—such as:
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Time since their last visit
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A new purchase
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A missed class
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A first-time visit
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Dozens of other behavior-based triggers
Your team doesn’t need to send these manually.
INTEGRATION
Does Loyalsnap integrate with ClubReady?
Yes.
Loyalsnap pulls data from ClubReady every minute, ensuring your team sees:
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Visit history
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Purchase history
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Membership and package status
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Client contact info
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Upcoming bookings
Loyalsnap does not live inside ClubReady—you’ll have it open in a separate browser tab.
How do we opt in people who were mistakenly opted out?
Loyalsnap pulls all opt-in/opt-out data directly from ClubReady.
If a client is mistakenly opted out, you can opt them back in—after confirming that you’ve received their permission to send promotional messages.
SMS PRICING
How much do text messages cost?
$0.01 USD per SMS segment
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1 SMS segment = 160 standard characters
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Messages with emojis or non-standard characters use UCS-2 encoding, which allows 70 characters per segment
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MMS = $0.02 USD
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Examples:
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150 characters, no emoji → 1 segment
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161 characters, no emoji → 2 segments
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145 characters + 1 emoji → 2 segments (emoji triggers UCS-2)
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Still have questions?
Our team is happy to provide you with the dedication and support that you're looking for. Send us an email to support@loyalsnap.com and we will get back to you as soon as we can.